Golfballs.com is the World Leader in Golf Customization; and offers a complete selection of balls, clubs, shoes, apparel, and more from golf ball top brands. Golfballs.com sells and prints over 300,000 customized golf balls each week, utilizing our proprietary visualization and fulfillment platform.

Job Summary:

We are currently seeking a motivated Retail Sales Associate to provide exceptional customer service and support in our retail environment. Responsibilities include offering knowledgeable assistance on golf equipment, staying updated on current golf trends, and demonstrating a strong willingness and ability to help others while contributing to the growth of our retail business. Additionally, our Retail Sales Associates will occasionally support our online operations as needed. Golfballs.com fosters a positive culture among the team, and this position will be a leader of our core values. The ideal candidate will be customer-focused, team-oriented, and possess excellent communication skills.

Key Responsibilities:

· Customer Experience:

o Provide exceptional customer service to ensure a positive shopping experience.

o Assist customers in selecting the right golf equipment based on their needs and preferences.

o Address customer inquiries and resolve any issues promptly.

· Golf Equipment Expertise:

o Stay informed about current golf trends and new products.

o Maintain a thorough understanding of golf equipment features and benefits.

o Educate customers on the latest golf technology and products.

· Sales Support:

o Contribute to achieving sales targets and store goals.

o Assist in merchandising and maintaining product displays.

o Promote special offers and sales events to customers.

· Online Operations Support:

o Provide assistance to the online sales team as needed.

o Help with packaging and shipping online orders during peak times.

o Ensure accurate inventory management for both in-store and online stock.

Qualifications:

· Minimum of 2 years of successful sales experience.

· Strong work ethic with a proven record in goal-oriented environments.

· Positive, ethical, energetic, and fun personality.

· Excellent communication and customer service skills.

· Proficient in basic computer and internet functions.

· Personable demeanor and professional appearance.

· High interest in golf and staying updated with golf industry trends.

· Alignment with Golfballs.com core values: Teamwork, Accountability, Innovation, Exceeding Expectations, and Positive Energy.

Join our team as a Retail Sales Associate and play a crucial role in delivering outstanding customer service and supporting the growth of our retail business. At Golfballs.com, we pride ourselves on fostering a positive team culture, and you will be a key leader in upholding our core values. If you're a customer-focused, team-oriented individual with excellent communication skills, we invite you to apply and contribute to the success of Golfballs.com.

Location: Lafayette, LA (On-site) 

Department: Finance / Accounting
Reports To: Controller

Position Summary

We are seeking a detail-oriented and highly organized Accounting & Payroll Specialist to support our finance operations. This role is responsible for managing sales posting, accounts receivable processes, and bi-weekly payroll administration across the company and its subsidiaries. The ideal candidate will have strong analytical skills, a high level of accuracy, and experience working with accounting and payroll systems.

Key Responsibilities

Sales & Accounts Receivable Management

• Ensure all sales are recorded timely and accurately in Dynamics GP
• Review sales batches to confirm transactions are captured in the appropriate accounting period
• Review and post daily retail sales
• Monitor the Accounts Receivable account and maintain accurate balances
• Prepare credit reports for new customers for review
• Generate and distribute customer invoices
• Prepare and send monthly customer statements
• Conduct collection calls for past-due accounts
• Record all deposits in Dynamics GP for the company and its subsidiaries
• Process returns and adjustment entries in Dynamics GP
• Manage chargebacks in coordination with Signifyd
• Record all chargebacks accurately in the system

Payroll Administration

• Process bi-weekly payroll for the company and its subsidiaries using Netchex
• Ensure all employee time is accurately recorded, including bonus calculations for production staff
• Prepare payroll detail reports for final approval
• Create and post payroll-related journal entries in Dynamics GP
• Initiate transfers from the operating account to the payroll account
• Upload and record manual payroll checks in the system
• Process off-cycle (ad hoc) payroll as needed

Qualifications

• Associate’s or Bachelor’s degree in Accounting, Finance, or related field preferred
• 5+ years of experience in accounting and/or payroll processing
• Experience with Dynamics GP and Netchex (or similar systems) preferred
• Strong understanding of accounts receivable and payroll processes
• Excellent attention to detail and organizational skills
• Ability to handle confidential information with discretion
• Strong communication and problem-solving skills

Benefits

• Competitive salary
• Health, dental, and vision insurance
• Paid time off and holidays
• Opportunities for professional growth

 Responsibilities:

• Operate production stations in a safe and efficient manner.
• Assemble and package products according to company specifications.
• Inspect finished products for quality and adherence to production standards.
• Maintain a clean and organized work environment.
• Follow safety protocols and procedures at all times.

Requirements:

• Previous experience in a production or manufacturing environment is a plus. 
• Ability to stand for extended periods and lift 15-20lbs.
• Attention to detail and commitment to quality.
• Strong work ethic and reliability.
• Good communication skills and the ability to work well in a team.
• Drug screen required

Working Hours:

•  Your schedule may vary as demands change
• Responsibilities occasionally require an adjusted work schedule, overtime, and evening/weekend hours.

Duration:

This is a seasonal position, with the possibility of extension based on business needs.

Join our team and be part of a dynamic work environment where your contributions make a real impact. We look forward to welcoming dedicated individuals to help us meet the demands of the upcoming season. Apply now!

This person will be responsible for working to provide customers with the highest quality for their custom orders. The custom printer role is responsible for bringing the visions of our customers to light and ensuring that our products meet their expectations. A positive attitude and the drive to succeed are key factors in this role. Our production environment works well with all schedules, including those in college.

Duties include, but are not limited to:

• Set up, troubleshoot and operate padding machinery efficiently and safely
• Read and check work orders to ensure jobs are being padded correctly
• Perform print checks to ensure proper machine set-up, registration, ink viscosity, color, and print quality before proceeding with the print job
• Count golf balls to verify the quantity fills the job order
• Set up and change runs multiple times a day
• Work independently and maintain exceptional quality at a fast pace
• Clean, oil and store pads nightly
• Maintain a safe and clean work area taking out the trash and sweeping work area
• Ability to sit for long periods of time

Additional Expectations:

All of the above positions include the following:

• Follow core values of Golfballs.com: Team Work, Accountability, Innovation, Exceeding Expectations, and Positive Energy
• Punch in and out daily including punching out for one-half hour lunch
• No personal devices, texting or calls allowed on the floor except for emergencies
• Attends work as scheduled by manager
• Check work schedule weekly communicating availability with the manager in a timely manner prior to scheduling
• Make arrangements with a coworker to cover your shift when unable to work your shift as scheduled
• Provide manager with at least an hour’s notice when not able to attend work as scheduled informing your manager of the arrangements made for coverage
• Make requests for time off in a timely manner
• Must be able to function within a team working environment
• Dispose of garbage daily according to company policies
• Able to work Saturdays if needed to meet company goals

Qualifications

Education, experience, technical skills, physical demands, etc.:

• HS diploma or GED
• Will be trained, previous experience desired but not required
• Must be at least 18 years or older to work on machinery
• Able to bend, kneel, reach, stand, and lift up to 50 pounds as needed
• Must have the ability to stand or sit for long periods of time

Our ideal candidate will have a strong eye for small details and is consistently accurate in the performance of duties

• Can work under tight deadlines
• Will perform additional duties as directed by the manager that may include covering other areas within the department and working additional hours as needed to meet company goals
• Will be in contact with inks and solvents
• Requires repetitive movement
• Ability to take direction and be a fast learner
• Energetic/ professional/ dependable
• Ability to communicate in English
• Reliable transportation

Drug screening is required. 

About Golfballs.com

Golfballs.com is the world leader in golf customization, printing more than 300,000 personalized golf balls each week through proprietary visualization, production, and fulfillment technology.

Our Custom Support Team plays a crucial role in keeping orders moving smoothly from Sales → Production → Delivery. We hire people who are dependable, detail-oriented, quick learners, and great teammates.

The Role

The Custom Support Administrator supports the Sales and Custom Logo teams with order processing, communication, documentation, and vendor coordination. This is a fast-paced, accuracy-driven role that requires strong organization, adaptability, and a positive attitude. You’ll help ensure custom orders progress quickly and correctly, reducing friction for both customers and internal teams.

Department Objectives

This role is directly accountable for executing the following objectives:

Maximize Sales through Exceptional Support

Deliver precise, reliable support that builds confidence and enables sales to spend more time with customers. Elevate the quality of work and consistency within Support to increase team confidence and overall productivity.

Create a Fast, Predictable Order Flow

Streamline workflows to reduce delays and create a smooth, reliable order progression. Improve internal visibility and reduce preventable errors to keep orders on track, without unnecessary rework.

Champion Our Customers

Identify and eliminate friction across the customer journey. Remove pain points before they impact customers.

Key Responsibilities

Order Support & Communication

· Collect logo files, submit proof requests to the Art Team, and manage customer proof approvals.

· Communicate promptly and professionally with customers, vendors, and the Sales Team.

· Coordinate vendor product procurement, decoration scheduling, and delivery timing.

· Assist with payment collection and resolve order-related issues quickly and accurately.

System & Workflow Execution

· Process and update orders using the GBC Admin System with a high degree of accuracy.

· Monitor vendor orders and maintain detailed internal notes.

· Follow structured workflows that support a fast, predictable order progression.

· Participate in continuous improvement efforts, including adoption of new tools and AI-assisted workflows.

Team Collaboration & Culture

· Work closely with Sales, Production, IT, and the Custom Logo Team to keep orders moving efficiently.

· Adapt to shifting priorities, seasonal peaks, and evolving workflow needs.

· Foster a positive, team-oriented environment and communicate effectively with a wide variety of personality types.

· Support other departments as needed based on workload and staffing.

What We’re Looking For

Required

· Dependable work ethic with the ability to learn quickly and adapt in a dynamic environment.

· Strong attention to detail, organization, and follow-through.

· Positive attitude and strong interpersonal skills.

· Professional written and verbal communication skills.

· Ability to manage multiple tasks with accuracy and urgency.

· Proficiency with computers and basic software tools (email, order systems).

· Interest in adopting new technologies, including AI-assisted tools, to improve speed and accuracy.

Preferred

· Experience in administrative support, order processing, or customer service.

· Familiarity with data-management systems and Microsoft Outlook.

· Experience coordinating multi-step workflows or collaborating with vendors.

Schedule, Work Environment, Compensation & Benefits

· Hours: Monday–Friday, 7am–6pm (9-hour shift with a 1-hour lunch).

o Occasional weekends may be requested during peak seasons.

· On-site position in our Lafayette office with assigned workstation.

· Compensation: $15/hour.

· Benefits:

· Health and dental insurance

· Retirement plan options

· Paid time off

· Opportunities for professional development

Department: Customer Support

About Golfballs.com

Golfballs.com is the leading destination for custom-printed golf balls and golf gifts. We’re fast-growing, customer-obsessed, and serious about doing things right the first time. Our Customer Support team plays a critical role in creating raving fans, solving problems before they escalate, and being the voice of our customers across the organization.

We’re hiring a Customer Service Supervisor to help lead, coach, and elevate our front-line support team as we continue to scale.

The Role

The Customer Service Supervisor is a hands-on leader responsible for driving service excellence, accountability, and consistency across our customer support team. This role sits directly under the Director of Customer Support and partners closely with Sales, Operations, and BI to improve customer outcomes, reduce friction, and increase retention.

You’ll lead by example—coaching daily, solving real customer issues, improving workflows, and helping the team deliver exceptional service at scale.

Our Customer Service Objectives

This role is directly accountable for executing against the following objectives:

1. Deliver Best-in-Class Service
Care deeply, execute with precision, and get it right the first time.
Drive NPS and CSAT through first-contact accuracy and quality.

2. Create Raving Fans
Deliver memorable, human experiences that build trust and loyalty.
Increase repeat customers and long-term relationships.

3. Champion Our Customers
Proactively identify and eliminate friction across the customer journey.
Remove pain points before they impact customers.

Key Responsibilities

Team Leadership & Coaching

• Lead, coach, and support a team of Customer Service Representatives (phone, email, chat)
• Set clear expectations around quality, responsiveness, and ownership
• Conduct regular 1:1s, performance feedback, and coaching sessions
• Help onboard and ramp new team members effectively

Service Quality & Execution

• Ensure issues are handled accurately and resolved right the first time
• Monitor tickets, chats, and calls for quality and consistency
• Reduce rework, escalations, and repeat customer contacts
• Champion empathy, clarity, and professionalism in all customer interactions

Process Improvement & Visibility

• Identify pain points in customer workflows and drive improvements
• Improve cycle times, queue management, and SLA visibility
• Partner with leadership to implement QA processes, dashboards, and tooling
• Provide actionable feedback to Operations, Sales, and IT based on customer insights

Customer Advocacy

• Serve as a strong internal voice of the customer
• Escalate trends and root causes—not just individual issues
• Help create memorable customer moments that drive loyalty and repeat business

What We’re Looking For

Required

• Avid golfer with a strong understanding of golf culture, products, and customer expectations
• 2+ years of customer service leadership or supervisory experience
• Proven ability to coach, develop, and hold teams accountable
• Strong ownership mindset with attention to detail and follow-through
• Excellent written and verbal communication skills
• Ability to balance day-to-day execution with continuous improvement
• Comfortable leading in a fast-paced, high-volume environment
• Work out of our Lafayette location on premise

Preferred

• Experience supporting eCommerce or custom-product customers
• Familiarity with CRM/ticketing systems and QA processes
• Data-driven mindset with interest in CSAT, NPS, first-contact resolution, and cycle time
• Experience partnering closely with Sales and Operations teams

Why Golfballs.com

• Growing company with real opportunity to make an impact
• Leadership team that values ownership, accountability, and continuous improvement
• Collaborative culture where customer support is a strategic advantage—not a cost center
• Competitive pay, benefits, and long-term growth potential

A passion for golf and relationship-driven sales work is essential for success in this role. Please share this in your resume or cover letter.

About the Role

The Business Development Representative (BDR) role is where outbound effort meets opportunity. You’ll be on the front lines of our Business-to-Business sales engine, focused on activating new accounts, re-engaging dormant customers, and supporting pipeline growth for our National Sales team.

This role is ideal for someone who is competitive, disciplined, and energized by goals, structure, and meaningful conversations—but prefers a stable, hourly role while developing sales fundamentals and industry knowledge.

For the right person, this position offers a clear path into commission-based sales roles within our organization.

Location: On-site – Lafayette, LA Schedule: Monday–Friday (8am–5pm) Compensation: $18/hour with medical, dental, and vision benefits; 401(k) eligibility

About Us

Golfballs.com is the World Leader in Golf Customization, offering a comprehensive selection of golf balls, apparel, accessories, and promotional merchandise from golf’s top brands. We sell and print over 300,000 customized golf balls each week, powered by proprietary visualization, CRM, and fulfillment platforms.

Our mission is to connect people to the game of golf through exceptional products, service, and relationships—while building a team that competes, grows, and wins together.

What You’ll Do

Activate New Business

· Prospect into targeted accounts to create new B2B opportunities

· Serve as the first point of contact for potential customers

Support Sales Growth

· Qualify opportunities and route them to Sales Associates and Sales Reps

· Help keep pipelines healthy and moving forward

Engage Across Channels

· Communicate with prospects via phone, email, CRM, and digital tools

· Manage multiple conversations in a fast-paced environment

Own the Process

· Log activity, notes, and outcomes accurately in the CRM

· Follow defined workflows while continuously improving execution

Learn the Product & Industry

· Develop working knowledge of golf products, customization, and promotional merchandise

· Stay informed on offerings to support strong, relevant conversations

What We’re Looking For

· Interest in golf, sales, and business development

· Strong communication skills and confidence engaging by phone and email

· Comfort using technology, CRM systems, and sales tools

· Competitive mindset with consistency, discipline, and resilience

· Ability to work independently while contributing to a team-first culture

· Alignment with our core values: Teamwork, Accountability, Innovation, Exceeding Expectations, and Positive Energy

Bachelor’s degree preferred; prior sales or professional experience is a plus but not required.

Why This Role Matters

The BDR role is a foundational position within our sales organization. It plays a critical role in activating accounts and supporting revenue growth—while serving as a strong launch point for future advancement into Sales Associate and Sales Representative roles.

If you’re looking for a stable, full-time role with growth potential inside a high-performing national sales team, we’d love to meet you.

A passion for the game of golf is essential for success in this role. Please share this in your resume/cover letter

About the Role

The Golf Sales Trainee (GST) role is where your passion for golf meets opportunity. You’ll start on our Customer Service team, learning how to serve golfers, solve problems, and build lasting relationships—all with a clear path toward our National Business-to-Business Sales team.

If you’re competitive, driven, and thrive in a fast-paced, team-first environment, this is your chance to turn your love for the game into a winning career.

Location: On-site – Lafayette, LA

Compensation: $15/hour with medical, dental, and vision benefits; 401k plan after one year

Schedule: Monday–Friday (8am–5pm); rotating weekend schedule required

About Us 

Golfballs.com is the World Leader in Golf Customization, offering a comprehensive selection of golf balls, clubs, shoes, apparel, and more. Our mission is to connect golfers to our shared passion for golf through best-in-class products and services. With a track record of selling and printing over 300,000 customized golf balls weekly, Golfballs.com is committed to providing an exceptional customer experience and building lasting relationships with our customers.

What You'll Do

• Deliver 5-Star Service: Help golfers via phone, chat, and email—answer questions, place orders, and create raving fans.
• Drive Sales: Spot upsell opportunities, support promotions, and help hit team goals.
• Champion the Golfer: Listen, document, and share insights that improve how we serve customers.
• Stay Sharp, Stay Positive: Treat every interaction as a chance to learn, improve, and compete.
• Build Toward Sales Success: Develop the product knowledge and sales skills that lead to future roles in B2B sales.

What We're Looking For

• A genuine love for golf—share it in your cover letter or resume.
• Clear communication and a customer-first attitude.
• Comfort with technology, CRM systems, and online communication.
• A competitive spirit and drive to grow, excel, and win as part of a high-performing team.

Golfballs.com is the World Leader in Golf Customization; and offers a complete selection of balls, clubs, shoes, apparel, and more from golf ball top brands. Golfballs.com sells and prints over 300,000 customized golf balls each week, utilizing our proprietary visualization and fulfillment platform.

At Golfballs.com, we believe that great talent is the cornerstone of our success. Even if we don't have the perfect role posted today, we’re always eager to connect with passionate, talented, and driven individuals.

If you’re excited about what we do and think you could make a meaningful impact, we’d love to hear from you!

 What We're Looking For:

We're open to applicants across a variety of functions, including but not limited to:

• Operations & Project Management
• Marketing & Communications
• Product Management
• Software Engineering & Development
• Data & Analytics
• Sales & Business Development
• Customer Support
• Human Resources & People Operations
• Design (UX/UI, Graphic, Product)
• Finance & Accounting

Whether you're just starting out or bring years of experience, we're interested in learning more about your unique skills and interests.

What You Bring:

• A proactive mindset and a willingness to learn
• Strong communication and collaboration skills
• Passion for innovation and problem-solving
• Alignment with our values: Positive Energy, Accountable, Innovation, Teamwork, Exceed Expectations
• A desire to grow with a forward-thinking team

How to Apply:

Submit your resume and a short cover letter explaining what you're passionate about and how you see yourself contributing to Golfballs.com. If there's a specific area you're interested in, let us know!

We review all general applications on a rolling basis. If there’s a fit now or in the future, we’ll be in touch.